SHIPPING POLICY

Thank you for visiting and shopping at https://simonsjewelry.be. Following are the Terms and Conditions that constitute our Shipping Policy.

Due to increase order value and the impact of COVID-19. It may take longer than usual to fulfill the incoming orders. We are working to get the order to you as quickly as possible. We appreciate your patience and apologize for any inconvenience.

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a (significant) delay in the shipment of your order, we will contact you via email or telephone.

If you didn’t receive your parcel item within the specified time, please contact our customer service for further assistance.

SHIPPING DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

*  Delivery delays can occasionally occur. If so we will make sure to contact the customer as soon as the delay is known.

WRONG ADDRESS

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

It’s not uncommon for no tracking information to show until your package has been scanned in by the respected carriers. It might remain “blank” for up to a week after you receive your tracking link.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.

CUSTOMS, DUTIES, AND TAXES

Simon’s Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.