RETURN & REFUND POLICY

Thanks for purchasing our product from our website – https://simonsjewelry.be.

May you for any reason not be pleased with your purchase, we’re offering you the option of returning your order within 14 days. If 14 days or more have passed since your purchase, we cannot offer you a refund.

PLEASE NOTE: Any customized or personalised items aren’t eligible for return. Meaning all sales are final in personalized jewelry items and do not get refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

  • All items must be complete, undamaged and in saleable condition
  • Returns have to be sent via registered mail
  • All items have to be in their original packaging and well packed for shipping
  • A print-out of the invoice must be included
  • Any item that does not meet the conditions above will not be refunded
  • It is the customer’s responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

Please do not send your purchase back to us unless we authorise you to do so.

REFUNDS


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


The refund will be issued within the 3-5 business days after approval.

 

ORDER CANCELLATION

An order can be changed or canceled BEFORE it has been shipped. It must be required for user to contact us within 12 hours regarding order cancellation or change.


SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.