Come visit our store

Any questions? Contact us!

    Opening hours

    Monday - Thursday: 10h30 - 18h30

    Friday: 10h30 - 15h00

    Saturday: Closed

    Sunday: 10h30 - 18h30

    TERMS AND CONDITIONS

    Please read these Terms and Conditions (T&Cs) carefully before using https://simonsjewelry.be. This website is operated and managed by Simon’s Jewelry. In the whole extent of this website, at every point the terms “we”, “us” or “our” are used, it refers to Simon’s Jewelry.

    By purchasing goods from us, you involve in our “Service” and agree to be bound by the following terms and conditions stated, including the policies referenced herein and/or available by hyperlink. These T&Cs are applicable to all users of the site, including without limitation every user who browsers, customers and merchants. If you disagree with all or any of the terms of use in this agreement, then you may consider not to access the website or use any of the services.

    CHANGES TO TERMS

    We are committed to ensure that our online store is as useful and efficient as possible. For that reason, we reserve the right to make changes to the services, at any time. We will never charge you for any service without making it very clear to you precisely what you’re paying for.

    Any new features or product(s) which are added to the current store shall also be subject to this Terms and Conditions. You can always review the most current version of the T&Cs at any time on this page. We reserve the right to update, change or retrieve any part of these T&Cs by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    PLACING AN ORDER

    When you place an order through our website, we will send you an email to confirm that we have received the order. All orders are subject to these T&Cs. Orders placed through our website represent an offer to purchase a product. It is accepted for each product when we send you an email to confirm that the order has been received. We reserve the right to reject any order for any reason.

    It is important that you enter the correct e-mail address when placing your order. We also recommend that you save your order confirmation email to facilitate any contact with customer service or for future references. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

    All orders are subject to stock availability. If we are unable to supply any products that you have ordered, we will inform you as soon as possible. If we cannot fulfill the order, we will refund any payments we have received from you as soon as possible and within 14 business days.

    PRICES, TAXES, AND PAYMENT TERMS

    Prices and payment details of products are specified on our website. Payment can be made by credit card, debit card, and/or as further described in the webshop. Prices are excluding import duties, other government-imposed taxes, duties, and levies. You will be responsible for the payment of such import duties and taxes. It should be noted that Simon’s Jewelry has no control over these charges.

    The User guarantees that the information submitted when using the Service, including without limitation, its payment details, shall be complete, correct, truthful, and up to date. The User must inform Simon’s Jewelry immediately about any inaccuracies in the offer provided, including the price. Our banking services and payment gateways manage all of our banking transactions. We don’t store any credit card numbers. Your payment is handled by the payment gateways with secure encryption and under strict banking standards. Your card details are sent directly to them and cannot be read or accessed by anyone.

    During the period of validity indicated in the offer for the product, the prices of the product will not be increased, except for price changes in VAT-tariffs. After such a period, we are entitled to adjust the price for any product(s). In such cases, Simon’s Jewelry shall notify the User in advance. Such notice may be provided at any time by adjusting the changes to the website or via the product itself.

    OUR RIGHTS TO CANCEL/REJECT ORDERS

    We reserve the right to decline any order you place with us. We may, in our exclusive discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e­mail and billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

    PRODUCT AVAILABILITY, ERRORS, INACCURACIES AND OMISSIONS

    Products on our online store through https://simonsjewelry.be are subject to change without notice. Errors will be corrected when discovered. Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced, the quantity or availability of a product may have changed just prior to you placing your order or other errors may be displayed on the product page. We will normally verify prices, availability and confirm there are no errors on the product page as part of our dispatch procedures.

    Where a product’s correct price is less than our stated price, we will charge a lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation.

    Also, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions on a product page. We reserve the right to rescind our acceptance and cancel your order without penalty in the event there is an obvious and unmistakable error on the product page, at our reasonable discretion.

    PROMO CODES AND OFFERS

    Promo codes and offers are made at our sole discretion and are subject to time validity, a valid promotional code should be entered during the checkout process for a product to be valid. Attempting to add a promo code after purchase or after the expiration of the code will not be acknowledged.

    AGE OF CONSENT

    By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence. You may not use/access our products for any illegal or unauthorized purpose nor may you, in the use of the Service or online store, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your access to our products or services.

    SERVICE TERMS

    1. Simon’s Jewelry at this moment grants the User a non-exclusive, non-transferable, limited right to access and use the Service, under the conditions of these Terms and Conditions and for the duration of the agreement.

    2. The use of the Service is at the User’s own expense and risk. The User is responsible for meeting the technical and functional requirements and using the electronic communication facilities that are necessary to be able to access and use the Service.

    3. Simon’s Jewelry will have the right (but not the obligation), at its sole discretion, to review, edit, limit, refuse or remove content, products or to limit or refuse the User access to the Service. More specifically in the event the use of the Service, according to us, violates these Terms and Conditions.

    4. We may disclose the User’s personal data or content, or other data relating to the use of the Service, to third parties where it believes, in good faith, that it is necessary to comply with a court order, ongoing judicial proceeding, criminal or civil subpoena, or other legal process or request by law enforcement authorities, or to exercise its constitutional rights of defence against legal claims.

    THIRD-PARTY LINKS

    Certain content and services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites or applications that are not affiliated with us. Simon’s Jewelry is not responsible for examining or evaluating the content or accuracy of such website or application and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

    You’re obliged to review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    PERSONAL INFORMATION

    Your submission of personal information through the store is regulated by our Privacy Policy. You are to view our Privacy Policy.

    USER CONTENT

    Our website may contain User-generated content, for example, social media applications. we do not claim any ownership of such contents (images, photos, and videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright or any other right, or otherwise is offended by such content, please contact our customer support.

    DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    We, therefore, underwrite in no pledge or represent or warrant that your use of our Service   will be uninterrupted, timely, assured, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

    You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your volition and sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and as available for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall Simon’s Jewelry, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, manufacturers, service providers, or licensors be responsible or liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

    Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    INDEMNIFICATION

    You agree to indemnify, protect and hold harmless to Simon’s Jewelry, subsidiaries, affiliates, partners, officers, directors, agents, contractors, license, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference or your infringement of any law or the rights of a third-party.

    SEVERABILITY

    In the event that any provision of these Terms and Conditions is discovered to be unlawful, null or unenforceable, such provision shall notwithstanding be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be viewed to be cut off from these Terms of Use, such determination shall not affect the credibility and enforceability of any other remaining provisions.

    TERMINATION

    The obligations and liabilities of the parties obtained prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms and Conditions are effective except and until terminated by either you or us. You may terminate these Terms of Service at any time by informing us that you no longer wish to use our services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to abide by any term or provision of these T&Cs, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; or accordingly may withhold you of access to our services (or any part thereof).

    ENTIRE AGREEMENT

    Our inability to exercise or enforce any right or provision of these T&Cs shall not constitute a discharge of such right or provision.

    These Terms and Conditions and any policies or operating rules posted by us on this website or in respect to the constitutes the entire agreement and understanding between you and us and govern your use of the Service, pre-empt any prior or synchronous agreements, communications, and proposals, whether oral or written, between you and us.

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    CONTACT INFORMATION

    If you would like to: access, correct, register a complaint, or simply want more information please contact us directly via email: info@simonsjewelry.be

    RETURN & REFUND POLICY

    Thanks for purchasing our product from our website – https://simonsjewelry.be.

    May you for any reason not be pleased with your purchase, we’re offering you the option of returning your order within 14 days. If 14 days or more have passed since your purchase, we cannot offer you a refund.

    PLEASE NOTE: Any customized or personalised items aren’t eligible for return. Meaning all sales are final in personalized jewelry items and do not get refunded.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.

    RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

    • All items must be complete, undamaged and in saleable condition
    • Returns have to be sent via registered mail
    • All items have to be in their original packaging and well packed for shipping
    • A print-out of the invoice must be included
    • Any item that does not meet the conditions above will not be refunded
    • It is the customer’s responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

    Please do not send your purchase back to us unless we authorise you to do so.

    REFUNDS


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


    The refund will be issued within the 3-5 business days after approval.

     

    ORDER CANCELLATION

    An order can be changed or canceled BEFORE it has been shipped. It must be required for user to contact us within 12 hours regarding order cancellation or change.


    SHIPPING

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    COPYRIGHT POLICY

    Copyright © Simon’s Jewelry. All Rights Reserved.

    All files and information contained in this website are copyright by Simon’s Jewelry and may not be duplicated, copied, modified or adapted, in any way without our written permission. Our website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos.
    Your use of our website or services does not constitute any right or license for you to use our service marks or trademarks, without the prior written permission of Simon’s Jewelry.
    Our content, as found within our website and services, is protected under copyrights. The copying, redistribution, use or publication by you of any such content is strictly prohibited. Your use of our website and services does not grant you any ownership rights to our content.

    ACCEPTABLE USE

    You must not:

    (a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, or accessibility of the website;

    (b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;

    (c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software;

    (d) or conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent.

    REPORT ABUSE

    If you found any unlawful material or activity on our website or any material or activity that breaches this notice, please let us know.
    You can let us know about any such material or activity by emailing us at info@simonsjewelry.be

    ENFORCEMENT OF COPYRIGHT

    We take the protection of our copyright very seriously.
    If we discover that you have used our copyright materials in contravention of the license set out in this notice, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you from using those materials. You could also be ordered to pay legal costs.

    PERMISSIONS

    You may request permission to use the copyright materials on our website by emailing us at info@simonsjewelry.be

    DISCLAIMER

    If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at info@simonsjewelry.be.

    We are offering our clients a broad selection of fine jewelry & diamonds along with professional advice where needed. Our items are made out of the finest quality of gold and diamonds.

    All the information on this website – https://simonsjewelry.be – is published in good faith and for general information purpose only. Simon’s Jewelry does not make any warranties about the completeness, reliability, and accuracy of this information. Any action you take upon the information you find on this website is strictly at your own risk. Simon’s Jewelry will not be liable for any losses and/or damages in connection with the use of our website.

    From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link that may have gone ‘bad’.

    Please be also aware that when you leave our website, other sites may have different privacy policies and terms that are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.

    CONSENT

    By using our website, you hereby consent to our disclaimer and agree to its terms.

    UPDATE

    Should we update, amend or make any changes to this document, those changes will be prominently posted here.

    SHIPPING POLICY

    Thank you for visiting and shopping at https://simonsjewelry.be. Following are the Terms and Conditions that constitute our Shipping Policy.

    Due to increase order value and the impact of COVID-19. It may take longer than usual to fulfill the incoming orders. We are working to get the order to you as quickly as possible. We appreciate your patience and apologize for any inconvenience.

    SHIPMENT PROCESSING TIME

    All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a (significant) delay in the shipment of your order, we will contact you via email or telephone.

    If you didn’t receive your parcel item within the specified time, please contact our customer service for further assistance.

    SHIPPING DELIVERY ESTIMATES

    Shipping charges for your order will be calculated and displayed at checkout.

    Shipment locality

    Estimated delivery time if not mentioned otherwise

    European Union

    1-5 business days

    Worldwide

    7-10 business days

    *  Delivery delays can occasionally occur. If so we will make sure to contact the customer as soon as the delay is known.

    WRONG ADDRESS

    If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

    SHIPMENT CONFIRMATION & ORDER TRACKING

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

    MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

    It’s not uncommon for no tracking information to show until your package has been scanned in by the respected carriers. It might remain “blank” for up to a week after you receive your tracking link.

    WILL MY ITEMS BE SENT IN ONE PACKAGE?

    For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.

    CUSTOMS, DUTIES, AND TAXES

    Simon’s Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.